SMS Terms & Conditions

SMS Program Overview

Stevia Knows LLC offers an SMS messaging program for informational and customer support purposes only.

Important: This is an informational messaging program designed to keep you updated about your orders. We do not send promotional or marketing messages through SMS.

Informational SMS Program

How to Opt In

You can opt in to informational SMS by completing the subscription form on our website or during checkout. By checking the consent box and providing your phone number, you provide your express written consent to receive informational text messages from Stevia Knows LLC.

Types of Messages

You may receive:

• Order confirmations and receipts
• Shipping notifications with tracking information
• Delivery status updates and confirmations
• Customer support responses to your inquiries
• Product availability notifications (if requested)
• Account notifications and order-related information

Message Frequency

Message frequency varies based on your order activity. You may receive approximately 3-6 messages per order, including order confirmation, shipping notification, and delivery confirmation. Additional messages may be sent if you contact customer support or request order updates.

Important Notice

Consent is not required to make a purchase. You can order from Stevia Knows LLC without subscribing to SMS notifications. These messages are for your convenience to track orders and receive customer support.

How to Opt Out

You can opt out of SMS messages at any time by replying STOP to any text message you receive from us. After you send the STOP message, we will send you a confirmation message to let you know you have been unsubscribed.

Important: Replying STOP will opt you out of all SMS programs (both marketing and transactional messages). If you only want to opt out of marketing messages while keeping order updates, please contact customer support.

You will no longer receive SMS messages from us after opting out unless you opt in again through our website.

Help and Support

For help or support, reply HELP to any message or contact us at:

Email: steviafranko77@gmail.com
Phone: (480) 779-7554

You can also reply directly to any SMS message to reach our customer support team.

Message and Data Rates

Message and data rates may apply based on your mobile carrier's plan. Please contact your wireless carrier for details about your messaging plan. Stevia Knows LLC is not responsible for charges from your carrier.

Supported Carriers

Our SMS program is supported by all major U.S. carriers, including AT&T, T-Mobile, Verizon, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

Privacy and Data Use

Your phone number and SMS consent information will be used in accordance with our Privacy Policy. We do not sell, rent, or share your phone number with third parties for marketing purposes. Your information is used solely to provide order-related communications and customer support.

Changes to SMS Terms

We reserve the right to modify these SMS Terms at any time. We will notify you of material changes via SMS or email. Your continued participation in the SMS program constitutes acceptance of the updated terms.

Contact Us

If you have questions about our SMS program or these terms, please contact us:

Stevia Knows LLC
Email: steviafranko77@gmail.com
Phone: (480) 779-7554